Ace the 2025 PagerDuty Incident Responder Challenge – Be the Hero in Crisis Management!

The action that is NOT recommended for preparing for incident response is ignoring process improvements to save time. In the context of incident response, continuous improvement is essential for effectively managing incidents. When teams ignore the need for process enhancements, they miss opportunities to learn from past incidents, streamline workflows, and increase efficiency.

A key part of successful incident response involves regularly reviewing and updating processes based on previous experiences. By neglecting to invest time in improving these processes, teams can become stagnant, leading to slower response times, increased errors, and potentially more severe impacts during incidents. Therefore, fostering a culture of continuous improvement is critical for effective incident management.

On the other hand, running major incidents as a team, setting up automated actions for incidents, and maintaining detailed runbooks are all practices that promote collaboration, efficiency, and preparedness in incident response scenarios. These strategies directly contribute to better outcomes and a more organized approach to resolving incidents when they occur.